Welcome to Swiss Sustain. By accessing and using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. General Information

Swiss Sustain is an e-commerce platform offering skincare and related products. By placing an order through our website, you confirm that you are legally capable of entering into binding contracts.

2. Products & Information

We aim to ensure all product descriptions, images, and prices are accurate. However, minor variations may occur. We reserve the right to update or change product information at any time without prior notice.

Our skincare products are not intended to diagnose, treat, cure, or prevent any medical condition. Always check ingredients before use.

3. Orders & Acceptance

All orders are subject to availability and confirmation. We reserve the right to refuse or cancel any order due to pricing errors, stock issues, or suspected misuse.

Once your order is confirmed, you will receive an order confirmation message or email.

4. Pricing & Payments

All prices are displayed in applicable currency and may change without notice. Full payment must be completed before order processing and shipping.

We use secure third-party payment gateways. We do not store your payment details.

5. Shipping & Delivery

We aim to deliver within the estimated timeframe, but delays may occur due to logistics or external factors. Delivery times are not guaranteed.

Customers must provide accurate shipping information. We are not responsible for failed delivery due to incorrect address details.

6. Returns & Refunds

Returns are accepted only for damaged, defective, or incorrect products, reported within [3–7] days of delivery.

Products must be unused and in original packaging. Refunds are processed after inspection and approval.

Certain hygiene-sensitive skincare items may not be eligible for return.

7. User Responsibilities

You agree not to misuse the website, submit false information, or attempt unauthorized access. Any fraudulent activity may result in account restriction and legal action.

8. Intellectual Property

All website content — including text, images, logos, and branding — belongs to Swiss Sustain and may not be copied or reused without written permission.

9. Limitation of Liability

Swiss Sustain shall not be liable for any indirect or consequential damages arising from product use or website access. Product use is at the customer’s own discretion.

10. Privacy

Your personal information is handled according to our Privacy Policy.

11. Changes to Terms

We may update these Terms and Conditions at any time. Continued use of the website means you accept the updated terms.

12. Contact Information

For any questions regarding these Terms and Conditions, please contact:

📧 Email: info@swisssustain.com, or instagram