Privacy policy

Last Updated: August 13, 2026

At Swiss Sustain, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website, browse our products, place an order, or communicate with us.

Swiss Sustain is an international e-commerce brand offering sustainable home décor, home accessories, lighting, and lifestyle products. Our online store is powered by Shopify.

This Privacy Policy applies to customers and visitors in the European Union and European Economic Area (EU/EEA), the United Kingdom, Switzerland, the United States, Canada, and other markets where we operate.

Information We Collect

Depending on how you interact with our website, we may collect:

  • Name and contact information

  • Billing and shipping address

  • Email address and telephone number

  • Order and purchase information

  • Payment and transaction-related information

  • Customer support communications

  • Marketing preferences

  • IP address, device and browser information

  • Website usage, cookies, and similar technologies

We do not generally store complete payment card details. Payments are processed securely through Shopify and/or our payment providers.

How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Process payments and arrange delivery

  • Provide customer support

  • Communicate with you about your orders

  • Improve our website, products, and shopping experience

  • Prevent fraud and maintain website security

  • Send marketing communications where permitted

  • Analyze website traffic and marketing performance

  • Comply with applicable legal and regulatory obligations

We do not sell your personal information as a business practice.

Sharing Your Information

We may share necessary information with trusted third parties that help us operate Swiss Sustain, including:

  • Shopify and payment processors

  • Shipping, fulfillment, and logistics providers

  • Website, technology, analytics, and customer-support providers

  • Marketing and advertising partners, where permitted

  • Government, regulatory, or legal authorities when required by law

We only share information where reasonably necessary for legitimate business purposes or where otherwise permitted by applicable law.

Cookies and Analytics

We use cookies and similar technologies to operate our website, remember shopping preferences, understand website usage, improve performance, and measure marketing effectiveness.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.

You may manage certain cookie preferences through your browser or available cookie controls.

International Data Transfers

Because Swiss Sustain operates internationally, your information may be processed or stored in countries outside your country of residence.

Where required, we use appropriate safeguards for international transfers in accordance with applicable privacy laws.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict or object to certain processing

  • Withdraw consent where applicable

  • Request data portability

  • Opt out of certain marketing, targeted advertising, sale, or sharing activities where applicable

To exercise an applicable privacy right, please contact us using the information below. We may reasonably verify your identity before processing your request.

European Privacy Rights

For customers in the EU/EEA, United Kingdom, and Switzerland, we process personal information in accordance with applicable privacy and data protection laws, including the GDPR, UK GDPR, and applicable Swiss data protection requirements.

Where applicable, you may have additional rights regarding access, correction, deletion, restriction, objection, portability, and withdrawal of consent.

You may also contact your relevant data protection authority if you have concerns about our processing of your personal information.

United States and Canada

For customers in the United States and Canada, we respect applicable federal, state, provincial, and other privacy laws.

Depending on your location and applicable law, you may have additional rights concerning access, correction, deletion, opting out of certain targeted advertising or sharing activities, and other privacy protections.

Where applicable, we will honor legally valid privacy requests and provide any required mechanisms for exercising your rights.

Data Retention and Security

We retain personal information only for as long as reasonably necessary to provide our services, fulfill orders, maintain business and transaction records, comply with legal obligations, resolve disputes, prevent fraud, and protect our legal rights.

We use reasonable administrative, technical, and organizational safeguards designed to protect your personal information. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Children's Privacy

Our website is not directed toward children, and we do not knowingly collect personal information from children where prohibited by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, or legal requirements.

Any updates will be posted on this page with a revised Last Updated date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, please contact us: info@swisssustain.com

We are committed to handling your personal information responsibly and maintaining a transparent, secure, and trustworthy shopping experience for our customers worldwide.