Terms of service

Last Updated: August 13, 2026

Welcome to Swiss Sustain.

These Terms of Service govern your access to and use of the Swiss Sustain website and online store, including the purchase of our products and your use of the features and functionality made available through our website (collectively, the Services).

Swiss Sustain is an e-commerce brand offering thoughtfully selected sustainable home décor, home accessories, lighting, and lifestyle products.

By accessing our website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or purchase our products.

Eligibility

You must be legally capable of entering into a binding agreement under the laws applicable to you to use our website or place an order.

If you are purchasing on behalf of another person or organization, you confirm that you have the authority to do so.

Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, dimensions, colors, and other product information displayed on our website are accurate and up to date.

However, minor variations may occur, particularly in product color, appearance, texture, packaging, or manufacturing details due to screen settings, photography, lighting, or product characteristics.

We reserve the right to correct errors, update product information, and modify or discontinue products at any time without prior notice.

Pricing and Availability

All prices displayed on our website are subject to change without prior notice.

Product availability may change at any time. We reserve the right to limit quantities or refuse an order where reasonably necessary, including in cases of inventory limitations, pricing errors, suspected fraud, or other legitimate business reasons.

Applicable taxes, duties, customs charges, shipping fees, or other costs may apply depending on your location and the applicable laws.

Orders and Acceptance

When you place an order, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation. An order is not necessarily accepted until we have confirmed the order and/or processed the payment.

We reserve the right to cancel or refuse an order where permitted by applicable law, including where:

  • Product information or pricing contains an error

  • The product is unavailable

  • We suspect fraudulent or unauthorized activity

  • Shipping to the provided destination is not reasonably possible

  • The order violates these Terms

If we cancel an order after payment has been received, we will provide an appropriate refund in accordance with applicable law.

Payment

Payments are processed through Shopify and/or third-party payment providers supported by our store.

By providing payment information, you represent that you are authorized to use the selected payment method.

We do not generally store complete payment card information on our own systems.

Shipping and Delivery

We ship products to eligible destinations displayed or made available during checkout.

Delivery estimates are provided for guidance and may vary depending on destination, carrier, customs processing, weather, holidays, supply conditions, or other circumstances outside our reasonable control.

Customers are responsible for providing accurate shipping information.

Swiss Sustain is not responsible for delays or delivery problems caused by incorrect addresses, customs procedures, carrier issues, or circumstances beyond our reasonable control.

Where applicable, customers may be responsible for customs duties, import taxes, or other charges imposed by the destination country.

Returns, Refunds, and Cancellations

Returns, refunds, exchanges, and order cancellations are governed by our Refund & Return Policy, which forms part of these Terms.

Nothing in our policies is intended to limit any mandatory consumer rights that cannot legally be excluded or waived under applicable law.

Where applicable law provides you with statutory cancellation, return, refund, warranty, or consumer protection rights, those rights remain unaffected.

Promotions and Discount Codes

From time to time, Swiss Sustain may offer promotional codes, discounts, or special offers.

Unless otherwise stated:

  • Promotional offers may have specific terms and expiration dates

  • Discount codes may not be combined

  • Promotions may be limited to specific products or customers

  • We reserve the right to correct errors or withdraw promotions where reasonably necessary

Additional terms may apply to individual promotions.

Intellectual Property

All content available through the Swiss Sustain website - including trademarks, logos, brand names, product images, photographs, graphics, text, designs, videos, layouts, and other materials - is owned by or licensed to Swiss Sustain and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, republish, sell, or commercially exploit our content without our prior written permission.

Swiss Sustain and associated branding are trademarks or brand assets of Swiss Sustain and may not be used without authorization.

Acceptable Use

You agree not to use our website to:

  • Violate any applicable law or regulation

  • Commit fraud or engage in deceptive activity

  • Interfere with the security or operation of our website

  • Attempt to gain unauthorized access to our systems

  • Introduce malicious software or harmful code

  • Scrape, copy, or systematically collect website content without permission

  • Misuse promotional offers or payment systems

  • Impersonate another person or entity

  • Use our website for any unlawful or unauthorized commercial purpose

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.

User Reviews and Content

If you submit reviews, photographs, comments, testimonials, or other content to Swiss Sustain, you represent that you have the right to provide that content and that it does not violate the rights of others or applicable law.

By submitting content, you grant Swiss Sustain a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and publish that content for legitimate business and marketing purposes, subject to applicable law.

We reserve the right to remove content that is unlawful, misleading, offensive, fraudulent, or otherwise inappropriate.

Third-Party Services and Links

Our website may use or provide links to third-party services, platforms, payment providers, shipping providers, social media platforms, or other websites.

Third-party services are governed by their own terms and policies. Swiss Sustain is not responsible for the content, availability, security, or practices of third-party services beyond our reasonable control.

Disclaimer

We strive to keep our website accurate, reliable, and available. However, the website and its content are provided subject to availability and may occasionally contain errors, interruptions, or inaccuracies.

To the maximum extent permitted by applicable law, Swiss Sustain makes no warranties beyond those that cannot legally be excluded.

Nothing in these Terms excludes or limits any consumer guarantee, statutory right, warranty, or protection that cannot legally be excluded or limited.

Limitation of Liability

To the maximum extent permitted by applicable law, Swiss Sustain will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of products, except where such liability cannot legally be excluded.

Nothing in these Terms limits liability for matters that cannot legally be limited or excluded under applicable law.

Force Majeure

Swiss Sustain will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, war, governmental actions, labor disruptions, transportation interruptions, supply-chain disruptions, internet or technology failures, or other unforeseen events.

Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

By using our website, you acknowledge that you have read our Privacy Policy.

Governing Law and Consumer Rights

These Terms will be interpreted and applied in accordance with applicable laws.

If you are a consumer in the European Union, European Economic Area, United Kingdom, Switzerland, United States, Canada, or another jurisdiction with mandatory consumer protection laws, nothing in these Terms is intended to remove or restrict rights that cannot legally be excluded under the laws applicable to you.

Where mandatory consumer protection laws apply, those rights will prevail over any conflicting provision of these Terms to the extent required by law.

Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, products, website, legal requirements, or other circumstances.

When we make changes, we will update the Last Updated date at the top of this page.

Your continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

Contact Us

If you have any questions regarding these Terms, our products, or your order, please contact us: info@swisssustain.com

We are committed to providing a transparent, reliable, and trustworthy shopping experience for our customers worldwide.