Shipping policy

Last Updated: August 13, 2026

At Swiss Sustain, we are committed to providing a reliable and transparent delivery experience for every order.

This Shipping Policy explains how we process, ship, and deliver orders placed through the Swiss Sustain online store.

Shipping Destinations

Swiss Sustain offers shipping to eligible destinations across our primary markets, including:

  • Europe, including the European Union and European Economic Area (EU/EEA), the United Kingdom, and Switzerland

  • United States

  • Canada

  • Other destinations where shipping is available at checkout

Shipping availability may vary depending on the product and destination.

Order Processing

Orders are normally processed after successful payment confirmation.

Processing times may vary depending on product availability, order volume, weekends, public holidays, and other operational circumstances.

Once your order has been shipped, you may receive a shipping confirmation containing available tracking information.

Shipping Rates

Shipping charges, where applicable, are calculated and displayed at checkout before you complete your purchase.

Shipping costs may vary depending on:

  • Delivery destination

  • Product(s) ordered

  • Order size or weight

  • Available shipping method

Any applicable shipping charges will be clearly presented during checkout.

Delivery Times

Estimated delivery times are provided at checkout or in your order confirmation where available.

Delivery times are estimates only and are not guaranteed unless expressly stated otherwise.

Actual delivery times may vary due to:

  • Carrier delays

  • Customs processing

  • Weather conditions

  • Public holidays

  • High-volume periods

  • Incorrect or incomplete delivery information

  • International transportation delays

  • Circumstances beyond our reasonable control

We will make reasonable efforts to ensure that orders are processed and delivered as efficiently as possible.

Order Tracking

Where tracking is available, tracking information will be provided after your order has been shipped.

Please allow some time for tracking information to become active after the carrier receives and scans your package.

If tracking information does not update for an extended period, please contact us and we will assist you where reasonably possible.

Customs, Duties, and Import Taxes

For international orders, your country may impose customs duties, import taxes, VAT, handling fees, or other charges.

Unless otherwise stated at checkout, these charges are not included in the product or shipping price and may be the responsibility of the customer.

Customs policies and charges vary by country, and Swiss Sustain does not control the amount or timing of such charges.

Customers are responsible for providing accurate information required for customs clearance and delivery.

Delivery Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Swiss Sustain is not responsible for delays, additional shipping costs, or unsuccessful delivery resulting from an incorrect, incomplete, or outdated address provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible after placing your order. While we will make reasonable efforts to assist, we cannot guarantee that address changes can be made after an order has been processed or shipped.

Delayed, Lost, or Damaged Packages

If your order is delayed, lost, or appears to have been damaged during transit, please contact us as soon as reasonably possible with your order details.

We will work with the relevant shipping or fulfillment provider to investigate the issue and, where appropriate, assist with the available resolution.

For damaged packages, we recommend keeping the original packaging and providing photographs or other relevant evidence when requested.

Please note that carrier investigations and claims may require additional processing time.

Delivery Attempts and Unclaimed Packages

If a carrier is unable to deliver a package because of an incorrect address, refusal, failure to collect the package, or other circumstances attributable to the recipient, additional shipping or reshipment costs may apply.

Where a package is returned to us or our fulfillment partner, we will contact the customer where reasonably possible to determine the appropriate next step.

Pre-Orders and Temporarily Unavailable Products

If a product is marked as a pre-order or otherwise has a specific availability date, the estimated shipping timeline will be provided on the relevant product page or at checkout where applicable.

If an order contains multiple products with different availability timelines, the order may be shipped separately or according to the applicable fulfillment arrangement.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping methods, carriers, destinations, fulfillment processes, or applicable requirements.

Any updates will be posted on this page with a revised Last Updated date.

Contact Us

If you have questions about shipping, delivery, tracking, or your order, please contact us: info@swisssustain.com

We are committed to providing a clear, reliable, and transparent delivery experience for our customers worldwide.